Telephone counselling provides a convenient solution for individuals unable (for whatever reason) to attend face-to-face counselling. Once the person has contacted the helpline, one of our counsellors will phone back at a time that is suitable. With a team of qualified and experienced counsellors available, we can provide specialist ‘at a distance’ counselling for a wide range of issues.

Much like telephone counselling, online counselling uses email correspondence to offer a convenient way of engaging in private and confidential dialogue with a counsellor.

Couple counselling is useful when a couple in a relationship needs to talk through their relationship past, present or future. It may be that they seek ways of improving the relationship, or how they can manage a separation constructively or how they can get over a break up. Whether individuals are married, living together, in a same-sex relationship, separated, divorced or single, our service can help people to deal with their relationship difficulties. The counsellor’s role is to listen, to encourage the individuals concerned to talk openly and to help them reach their own decisions about the best way forward.

People’s lives become complicated and stressful for a variety of reasons. Sometimes it is a struggle to cope with certain issues – issues that need some practical assistance, such as: financial or health difficulties; substance abuse; or legal problems. We provide information on some of these practical matters, endeavouring to either help ‘nip them in the bud’ or to enable people to resolve them themselves. In many cases the answer to a question can be given immediately over the telephone. Where this is not possible, the individual will be called back with the information within 24 hours.